Frequently Asked Questions
How to install Reptoir?
Reprtoir is a cloud-hosted web application, you do not need to install anything on your computer. You can access Reprtoir via any web browser on any Windows, Mac, Linux computer connected to the internet, like you would to access thousands of similar services (Gmail, Dropbox, Facebook).
Reprtoir’s engine runs on particularly advanced technologies, we advise our users to use Chrome, Vivaldi, Microsoft Edge 2019 or any other web browsers using Chromium for which we guarantee 100% compatibility.
Please note that you will need to use a desktop computer or a laptop to access Reprtoir (outside of the management interface) as the production interface does not work on mobile nor tablet at this time.
Is it easy to use?
Yes, using Reprtoir is rather straightforward, it does not require any particular knowledge or computer skills.
Whether it be navigation, lists, searches, editing, filtering, sorting, or exporting, there is only one way to do things, no matter what product you are using.
For example, once you’ve become accustomed to using the “filter lists” feature, you can filter any list inside any product the same way, without even thinking about it.
What is Reprtoir Platform?
Platform is the spine of Reprtoir. It is both the engine that pilotes the entire software suite, the user interface that manages navigation, ergonomics and functionalities common to most products. It is also where are stored the catalogs, contributors and tags.
The conception of Platform alone took 18 months of development before launching Reprtoir and we continue to improve it on a daily basis due to its essential role for the user’s experience.
Platform is offered without limitation, for free and for life.
Why offer so many products and add-ons?
Can I try your products for free?
Why can’t I access certain products?
Can I use an add-on if I am not paying for the product it is linked to?
Do you offer a free of charge level of use of the add-ons?
What happens at the end of the trial period of an add-on?
How do I activate or reactivate an add-on?
How will I be charged for my Reprtoir use?
Do you charge setup costs?
Do you charge extra costs per user?
What payment methods do you accept?
When will my credit card be charged?
Do you provide invoices?
Do you provide receipts?
Do the indicated prices include taxes?
Will I be paying VAT?
Why do I have to specify my intra-community VAT number?
Do you offer discounts?
Can I benefit from a discount on long term contracts?
Will your prices increase in the future?
Do you offer support?
Do you offer training?
I no longer want to use Reprtoir, what should I do?
Any other question?
If you have any questions, feedbacks, feel free to contact us.