Frequently Asked Questions
How to install Reptoir?
Reprtoir is a cloud-hosted web application, it is not a software, hence you do not need to install it on a computer. You can access Reprtoir via any web browser on any Windows, Mac, Linux computer connected to the internet, like you would to access thousands of similar services (Gmail, Dropbox, Facebook).
Reprtoir’s engine runs on particularly advanced technologies, we advise our users to use Chrome, Vivaldi, Microsoft Edge 2019 or any other web browsers using Chromium for which we guarantee 100% compatibility.
Please note that you will need to use a desktop computer or a laptop to access Reptoir (outside of the management interface) as the production interface does not work on mobile nor tablet at this time.
Is it easy to use?
Yes, using Reprtoir is rather straightforward, it does not require any particular knowledge or computer skills.
Whether it be navigation, lists, searches, editing, filtering, sorting, or exporting, there is only one way to do things, no matter what product you are using.
For example, once you’ve become accustomed to using the “filter lists” feature, you can filter any list inside any product the same way, without even thinking about it.
What is Reprtoir Platform?
Platform is the spine of Reprtoir. It is both the engine that pilotes the entire software suite, the user interface that manages navigation, ergonomics and functionalities common to most products. It is also where are stored the catalogs, contributors and tags.
The conception of Platform alone took 18 months of development before launching Reprtoir and we continue to improve it on a daily basis due to its essential role for the user’s experience.
Platform is offered without limitation, for free and for life.
Why offer so many products and add-ons?
We created Reprtoir as a software suite containing several products, offering a “one-size fits all” solution in the form of a single software would have probably been too costly for most of our potential users who don’t need every functionality.
This is why we decided to break down Reprtoir into several products, themselves having add-ons, in order to enable any client, at any stage of its development to select personalized functionalities and paying only for what they need.
You can therefore choose the products and add-ons that are useful to your business to begin with. If you need to add new functionalities to your suite in the future, you will always have the possibility to subscribe to these whenever you wish. You only pay for the services you have subscribed to.
Can I try your products for free?
Why can’t I access certain products?
Can I use an add-on if I am not paying for the product it is linked to?
Do you offer a free of charge level of use of the add-ons?
What happens at the end of the trial period of an add-on?
How do I activate or reactivate an add-on?
How will I be charged for my Reprtoir use?
Do you charge setup costs?
Do you charge extra costs per user?
What payment methods do you accept?
When will my credit card be charged?
Do you provide invoices?
Do you provide receipts?
Do the indicated prices include taxes?
Will I be paying VAT?
If your business is registered in France, you will pay 20% VAT. If your business is registered in any other country in the world, VAT does not apply.
Why do I have to specify my intra-community VAT number?
Do you offer discounts?
Can I benefit from a discount on long term contracts?
However and depending on the demand, we would consider setting up a prepayment for our clients which would in return receive a bigger discount. If you are interested in this kind of offer, please contact us.
contact us if you are interested in this kind of offer.
Will your prices increase in the future?
However, this increase will only be applied to new customers and to products or add-ons that you have not yet used at the time of the increase.
In other words, as a client of a product or add-on, you will not undergo its increase in price, even when we add major functionalities.
Do you offer support?
You can also reach out to us via our chat and by email on working days for support, Monday through Friday from 9:00 A.M. to 6:00 P.M. – France Time: Central European Time (CET).
We usually answer free accounts within a maximum delay of 2 working days and for paying accounts in less than 8 hours. We handle requests by order of arrival but also by priority. A request for support that truly has a user blocked will be addressed in priority.
Paying accounts are generally followed by a dedicated agent which allows him to understand the specificities of your business and to be more efficient in helping you. Your agent will offer to fix certain problems by telephone or via screen sharing depending on the case.
We also offer more advanced support options. If you are interested in this kind of offer, please contact us.